Terms of service

These terms are a contract between you and Oggnai Technologies Private Limited, 293 S/F, Western Marg, Saidulajab, New Delhi, Delhi 110030, India (“Talqing”). They govern the Talqing website, dashboard and API (the “Service”). By creating an account or using the Service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

Talqing is pre-release. Access is granted by invitation, features change without notice, and interfaces may break between releases. There is no uptime commitment and no service level agreement. Do not put the Service on a path where an outage causes you loss you are not prepared to absorb.

Sign-in is Google OAuth. You are responsible for everything done under your account and for the access you grant to members of your organisation. Tell us at hello@talqing.com as soon as you believe an account has been compromised. You must be at least 18 and not barred from receiving the Service under applicable law.

Your agents, prompts, tools, knowledge bases, transcripts and data remain yours. You grant us only the licence we need to operate the Service for you: to store your content, to process it, and to transmit it to the AI providers and carriers your agent is configured to use. We do not use your content to train models. We describe how we handle it in the privacy policy.

The Service places phone calls and sends messages to real people, which makes this section the one that matters most. You must not use Talqing to:

• Place calls or send messages to anyone who has not consented to receive them, or who is on a do-not-call or do-not-disturb register that applies to them.
• Break telemarketing, telecoms or messaging law in any jurisdiction you operate in or call into — including India's TRAI regulations, the US TCPA, and Telegram's platform policies.
• Impersonate a person or organisation, or deny that the caller is an AI agent where the law or the platform requires that disclosure.
• Run fraud, phishing, or any scheme that extracts money, credentials or personal data by deception.
• Collect sensitive personal data — health, financial, biometric or government identifiers — without the legal basis to do so.
• Harass, threaten, or send material that is unlawful, defamatory or hateful.
• Attack, probe or reverse-engineer the Service, circumvent its limits, or use it to attack anyone else.
• Resell the Service, or build a competing agent platform on top of it.

You are the caller, not us. You choose who your agents contact and what they say. Obtaining consent, honouring opt-outs, disclosing that the caller is automated, and complying with the rules of every jurisdiction you call into are your obligations. We may suspend an account immediately, without notice, where we believe this section is being breached.

For the personal data of the people your agents speak to, you are the controller and we are your processor. You must have a lawful basis for the processing, publish your own privacy notice, and handle the requests those people make about their data. We process that data only to run the Service for you and only on your instructions.

Talqing routes work to AI providers, carriers and apps you connect. When you supply your own API key or connect your own account, your relationship with that provider is directly with them and governed by their terms — including their pricing, their rate limits and their acceptable-use rules. We are not responsible for their availability, and an outage or policy change on their side may degrade or stop your agents.

Paid plans are billed as described in the pricing or order documentation that applies to your account. Charges are metered from the usage records in your dashboard: a platform fee plus the cost the underlying providers and carriers charge us for that usage, passed through. Fees exclude taxes, which you owe on top. Fees already incurred are not refundable except where the law requires it.

We may change pricing on 30 days’ notice to the email on your account.

The Service, its software, its interfaces and the Talqing name and marks are ours. Nothing here transfers them to you. Feedback you send us we may use freely and without obligation.

Each of us may learn non-public information about the other. Neither will disclose it or use it outside this agreement, except where the law compels disclosure — and then only after telling the other, if we are permitted to.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

AI agents produce probabilistic output. They can be wrong, they can be confidently wrong, and they can be induced by a determined user to say things you did not intend. Do not deploy an agent on a task where a wrong answer causes harm without a human check in the path. You are responsible for reviewing and testing your agents before you publish them.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability arising out of or relating to this agreement is limited to the greater of the amount you paid us in the three months before the claim, or one hundred US dollars.

Nothing here excludes liability that cannot be excluded by law.

You will defend and indemnify us against claims, damages and costs arising from your use of the Service, your content, the calls and messages your agents send, and your breach of these terms — in particular, claims brought by the people your agents contact.

You may close your account at any time. We may suspend or terminate access if you breach these terms, if your use threatens the Service or another user, or if the law requires it. We may also discontinue the Service — while it is in preview, on reasonable notice. On termination your right to use the Service ends; export anything you want to keep before you close the account, because we delete it afterwards.

We may update these terms and will revise the date at the top. Material changes will be emailed to account holders before they take effect. Continuing to use the Service after that is acceptance.

These terms are governed by the laws of India, without regard to conflict-of-law rules. The courts of New Delhi have exclusive jurisdiction over any dispute.

These terms and the privacy policy are the entire agreement between us. If a provision is unenforceable the rest survives. Not enforcing a right is not waiving it. You may not assign this agreement without our consent; we may assign it in a merger or sale of the business.

Questions: hello@talqing.com